Welcome to AyurRise Med Tours, your gateway to Ayurveda and holistic wellness. AyurRise Med Tours, herein referred to as "we," "us," or "AyurRise," serves as the author and publisher of www.ayurrise.com and its subdomains, collectively referred to as the "website" on the internet. AyurRise collaborates with its agents, affiliates, associates, representatives, or other third parties, collectively referred to as "partners," to provide the services offered on the platform.

1. NATURE AND APPLICABILITY OF TERMS

Kindly review these Terms and Conditions ("Terms") along with the Privacy Policy accessible at www.ayurrise.com ("Privacy Policy") thoroughly before choosing to access the website or utilize the services provided by us. This set of Terms and the Privacy Policy collectively form a legally binding agreement ("agreement") between you and AyurRise, governing your visit to the website and the utilization of the services, as defined below. This agreement is applicable to you, irrespective of whether you fall into one of the following categories: A patient, his/her representative, attendant, relative, friend, or affiliate, referred to as "you" or "user"; or A user of the website, also referred to as "you" or "user"; or A medical practitioner or healthcare provider, whether an individual professional or an organization, either seeking inclusion on the Website, already listed, or partnered with AyurRise, including designated and authorized associates of such practitioners or institutions, referred to as "Practitioner(s)," "you," or "User";

This agreement governs all services provided by AyurRise through its website. The nature of these services may change periodically at the sole discretion of AyurRise. The terms of this agreement are applicable to your visit to the website and your utilization of the services, including any information you provide on the website at any given time. These Terms and Conditions outline the guidelines for using our website and detail how we handle your account during your registration as a member. If you have inquiries about any aspect of this agreement, feel free to reach out to us at hello@ayurrise.com. By accessing our website to avail its services, you unequivocally accept all the Terms and Conditions outlined in this agreement and commit to full compliance with them. This agreement supersedes any previous oral or written Terms and Conditions communicated to you. Your use of any service indicates your agreement and acceptance of this comprehensive agreement. We retain the right to modify or terminate any part of the agreement at our discretion and for any reason. It is advisable to regularly review the agreement. Your continued use of our website post any modifications signifies your agreement to adhere to the updated terms. Any additional Terms and Conditions, Disclaimers, Privacy Policies, or other applicable policies, whether general or specific to certain areas of the website or a particular service, are integral components of this agreement.

By availing any of the services offered by us, you acknowledge and agree to be bound by this agreement. If you disagree with any part of the agreement, please refrain from using the website www.ayurrise.com or availing any services. Your access and use of our website and its services are subject to the discretion of AyurRise. This agreement is published in compliance with and is governed by the provisions of Indian law, including, but not limited to: The Indian Contract Act, 1872, The (Indian) Information Technology Act, 2000, and The rules, regulations, guidelines, and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the "IG Rules").

2. CONDITIONS OF USE

To register and utilize the services on our website, you must be 18 years of age or older. All users are permitted to visit our website and use the information provided responsibly and in accordance with this agreement. By registering on the website or utilizing its services, you affirm and guarantee to AyurRise that you are 18 years of age or older. Additionally, you confirm that you possess the right, authority, and capacity to use the website and the services it offers, and that you agree to abide by this agreement.

3. LISTING CONTENT AND DISSEMINATING INFORMATION

1. AyurRise endeavors to keep its website information up-to-date, but it cannot be held responsible for any inaccuracies or incompleteness. Despite reasonable efforts, users are advised to independently verify information due to potential changes beyond AyurRise's control.

2. The services offered by AyurRise and its licensors or partners are provided on an "as is" and "as available" basis, without any warranties or conditions, whether expressed or implied. This includes implied warranties of merchantability, accuracy, fitness for a particular purpose, title, and non-infringement. AyurRise and its partners do not provide any guarantee, representation, or warranty, expressed or implied, about the website or its services. They also do not ensure the accuracy or completeness of content provided by users on the website. To the fullest extent permitted by law, AyurRise and its partners disclaim all liability arising from the user's use or reliance on the website or its services, content provided by users, or any opinions or suggestions made by AyurRise, its partners, or other users.

3. The website may contain links to third-party websites, affiliates, and business partners. AyurRise has no control over, and is not liable or responsible for, the content, accuracy, validity, reliability, or quality of such external websites accessible through our website. The inclusion of any link on our website does not constitute an endorsement by AyurRise of the linked site. Users are advised to use such links and services at their own risk. AyurRise disclaims any responsibility for the content provided by these third-party websites.

4. AyurRise and its partners bear no responsibility and shall not be held liable for any damages to the user's equipment or for viruses that may infect it due to the user's access, use, or browsing of the website, or the downloading of any material, data, text, images, video content, or audio content from the website. If a user is dissatisfied with the website, the sole remedy is to discontinue using it.

5. In the event that AyurRise, through feedback or other means, determines that you have provided fraudulent, inaccurate, incomplete, or false information, AyurRise reserves the right to promptly suspend your access to the website or any of your accounts with AyurRise. AyurRise may publicly declare such suspension on the website, including your name, as determined by AyurRise, for the protection of its business and the interests of users. You are obligated to indemnify AyurRise and its partners for any losses incurred due to your misrepresentations or fraudulent feedback that has adversely affected AyurRise, its partners, or its users.

4. BOOKING APPOINTMENTS, DIAGNOSTIC TESTS, ORDERING MEDICINES, AND INTERACTION WITH MEDICAL SERVICE PROVIDERS

1. AyurRise endeavors to secure confirmed appointments with medical service providers, such as doctors, wellness centers, or diagnostic labs etc.. for users who request appointments on the website. However, AyurRise and its partners do not guarantee that users will receive a confirmed appointment. Additionally, AyurRise and its partners bear no liability if a confirmed appointment is later cancelled, postponed, or rescheduled by the hospital or medical service provider, or if the medical service provider is unavailable at the scheduled appointment time.

2. AyurRise or its partners may offer value-added services that directly connect users to medical service providers through video calls, voice calls, text messages, online chat, or other electronic means. The information exchanged between the user and the medical service provider is stored and used in accordance with the Privacy Policy. However, it is entirely at the discretion of the user to avail such services if they are available.

3. You understand and agree that interactions and issues with other users, including health-related matters, are solely between you and them. AyurRise and its partners are not responsible for such interactions or associated problems. The services provided do not constitute healthcare or medical advice, and AyurRise is not accountable for outcomes in your interactions with medical service providers on the website. Engaging with a medical service provider is at your own risk, and AyurRise is not liable for any service breaches or deficiencies. It is advised to perform your own investigation or seek feedback before selecting a doctor or service provider on the website.

4. Without prejudicing the above, AyurRise or its partners will not be liable for any inconvenience suffered by the user, including but not limited to a medical service provider's failure to be available at the appointed time, a doctor's no-show, inappropriate treatment, or similar difficulties. This includes the cancellation or rescheduling of booked appointments and any variations in fees charged. Furthermore, AyurRise is not liable for any medical events that might occur subsequent to using the services of a doctor, diagnostic lab, or pharmacy selected by the user based on information available on the website or with whom the user has booked an appointment or conducted a transaction through the website.

5. AyurRise shall not be liable, in any circumstance, for comments or feedback provided by users regarding the services of another user. Users are expected to give feedback in accordance with applicable law. The option for users to provide feedback is at the sole discretion of AyurRise and may be altered or withdrawn at its discretion. AyurRise reserves the right to moderate such feedback at any time. There is no obligation for AyurRise to act in response to the content of users' feedback.

5. ONLINE PAYMENT ON WEBSITE

The website www.ayurrise.com offers online payment options through a third-party payment gateway for certain services available on the platform. If you opt for online payment, you may be redirected to a third-party payment gateway for transaction processing. This transaction is subject to the Terms and Conditions and Privacy Policy of the third-party payment gateway. AyurRise is not liable for (a) incomplete or unsuccessful transactions, (b) any failure on the part of the bank, credit card, or the third-party site to fulfill obligations, or (c) any loss or damage arising directly or indirectly from the acceptance or decline of authorization for a transaction, for any reason whatsoever.

6. NO DOCTOR PATIENT RELATIONSHIP, NOT FOR EMERGENCY USE

1. Certain content, including text, data, graphics, images, information, suggestions, guidance, and other materials ("information") available on our website, including responses to your questions or postings, may be provided by individuals in the medical profession. It's important to note that the provision of such information does not establish a licensed medical professional/patient relationship between AyurRise and you. This information does not constitute an opinion, medical advice, diagnosis, or treatment for any specific condition but is intended solely to assist you in finding suitable medical care from a qualified practitioner.

2. It is explicitly clarified that the information obtained or received from AyurRise and its employees, contractors, partners, sponsors, advertisers, licensors, or any other source on the website is for informational purposes only. AyurRise shall not be held liable to you or any other individual for any decisions made or actions taken in reliance on such information.

3. The services provided are not intended to replace emergency healthcare. In case of a medical emergency, whether for yourself or someone else, please contact an ambulance service, hospital, doctor, or the appropriate medical professional directly.

7. CONDITIONS OF ACCESS, CONTENT OWNERSHIP AND COPYRIGHT

1. The contents featured on the website www.ayurrise.com are either user-generated or owned by AyurRise and its partners. Information collected directly or indirectly from users belongs to AyurRise and its partners. Copying copyrighted content from AyurRise or its partners on the website for commercial purposes or profit will be considered a violation of copyright. AyurRise and its partners reserve the right to take legal action under applicable laws in response to such violations.

2. AyurRise grants the user authorization to view and access the content on or from the website solely for purposes outlined in this agreement, including ordering, receiving, delivering, sharing, storing, and communicating. The content, comprising information, text, graphics, images, logos, button icons, software code, design, and the arrangement of content on the website ("AyurRise content"), is the property of AyurRise or its partners and is protected under copyright, trademark, and other applicable laws. Users are prohibited from modifying the AyurRise content or using it for public or commercial purposes, or personal gain, through reproduction, display, public performance, distribution, or any other means.

3. Users are prohibited from accessing the services for the purpose of monitoring their availability, performance, or functionality, or for any benchmarking or competitive purposes.

8. INTELLECTUAL PROPERTY RIGHTS

1. The contents of the website are protected by intellectual property laws of India, including trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all material on the website is prohibited. The logos, service marks, and trademarks ("IP Marks") displayed on the website are the property of AyurRise or its partners or have been licensed to AyurRise or its partners by the relevant owners for use. Users may use this material only as expressly authorized by AyurRise or its partners and shall not copy, transmit, or create derivative works of such material without express authorization from AyurRise or its partners.

2. Users acknowledge and agree not to upload, post, reproduce, or distribute any content on or through the website that is protected by copyright or another proprietary right of a third party without obtaining the permission of the owner of such right. Any copyrighted or proprietary content distributed on or through the website with the consent of the owner must contain the appropriate copyright or proprietary rights notice. The unauthorized submission or distribution of copyrighted or proprietary content is illegal and may subject the user to personal liability or criminal prosecution. Nothing on the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks without written permission from AyurRise.

9. TERMINATION

AyurRise retains the right to suspend or terminate a user's access to the website and its services, with or without notice, and to employ any other legal remedy if the user breaches any Terms and Conditions, if a third party reports violations of its rights due to the user's actions, if AyurRise is unable to verify provided user information, if there are reasonable grounds to suspect illegal or fraudulent activities, or if AyurRise, at its sole discretion, deems the user's actions may lead to legal liability, harm to other users, or contradict the interests of the website or its partners. Upon temporary suspension, indefinite suspension, or termination, the user is prohibited from using the website under the same account, a different account, or re-registering under a new account. In case of account termination for the specified reasons, the user loses access to data, messages, files, and other materials stored on the website. It is the user's responsibility to maintain continuous backups of any medical services rendered to comply with their record-keeping processes and practices.

10. LIMITATION OF LIABILITY

1. The information available on the website may include inaccuracies or typographic errors. Although AyurRise has made efforts to ensure the correctness of all information, it neither warrants nor makes representations regarding the quality, accuracy, or completeness of any data or information. AyurRise provides no warranty, expressed or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and merchantability in relation to services. This includes any liability, responsibility, or claim, whether direct or consequential, for any loss to a user or any other person arising from or related to the use of information contained on the website.

2. In no event shall AyurRise or its partners be liable for any direct, indirect, punitive, incidental, special, or consequential damages, or any other damages resulting from: (a) the use or inability to use the services; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data, or profits, arising out of or connected with the use or performance of our website. AyurRise is not responsible for delays or the inability to use the website, its services, or any related services, the provision or failure to provide services, or for any information, software, products, services, and related graphics obtained through our website, or otherwise arising from the use of the website, whether based on contract, tort, negligence, strict liability, or otherwise. AyurRise shall not be held responsible for non-availability or access to the website during periodic maintenance operations or any unplanned suspension of access due to technical reasons or beyond AyurRise's control. The user acknowledges that any material and/or data downloaded or obtained through the website is done at their own discretion and risk, and they will be solely responsible for any damage to their computer systems or loss of data resulting from the download. These limitations, disclaimer of warranties, and exclusions apply regardless of the cause of action, to the extent permitted by applicable law.

11. INDEMNITY

Users agree to indemnify and hold harmless AyurRise, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives, and partners from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from the user’s access to or use of service, violation of this agreement, or infringement, or infringement by any other user of his/her/its account, of any intellectual property or other right of any person or entity. AyurRise will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

12. APPLICABLE LAW AND DISPUTE SETTLEMENT

You agree that this agreement and any contractual obligation between AyurRise and the user will be governed by the laws of India. Subject to this, disputes arising from or related to this agreement, your use of the website www.ayurrise.com or its services, or the information it provides access to, shall be exclusively under the jurisdiction of the courts at Kottayam, Kerala, India.

13. CONTACT INFORMATION, GRIEVANCE OFFICER

For any inquiries about AyurRise, the website, this agreement, the services, or related matters, please contact us at hello@ayurrise.com. If you have grievances under the Information Technology Act, 2000, and its rules, including issues related to information processing, you can reach our Grievance Officer at the following address:
The Grievance Officer AyurRise Med Tours Kochi, Kerala, India E-mail: hello@ayurrise.com
If you suffer due to unauthorized access or usage of our website in violation of Rule 3 of the IG Rules, kindly address your grievance to the above person.

14. SEVERABILITY

If any provision of the agreement is deemed unenforceable by a court of competent jurisdiction or arbitral tribunal under applicable law, that specific provision shall be excluded from this agreement. The remaining portions of the agreement shall be interpreted as if the excluded provision were omitted and will be enforceable in accordance with their terms. However, in such a situation, the agreement will be construed to uphold, to the greatest extent consistent with and permitted by applicable law, the meaning and intention of the excluded provision as determined by the court of competent jurisdiction or arbitral tribunal.

15. WAIVER

No provision of this agreement shall be considered waived, and no breach shall be excused unless such waiver or consent is in writing and signed by AyurRise. Any consent by AyurRise to, or waiver of any breach by you, whether expressed or implied, shall not be deemed consent to, waiver of, or excuse for any other different or subsequent breach.